Charles L. Gay

Updated at: Feb. 13, 2011, 1:26 p.m.

Charles L. Gay is managing director of Shreeveport Management Consultancy which has implemented outsourcing initiatives for numerous blue-chip organizations in the private sector. They also undertake considerable work in the public sector under Government initiatives to streamline operations and maximize service quality.

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Inside Outsourcing: An Insider's Guide to Managing Strategic Outsourcing