Agile Project and Service Management 2nd Ed.

Delivering IT services using ITIL®, PRINCE2® and DSDM®

Dorothy J. Tudor

Publisher: The Stationery Office, 2016, 170 pages

ISBN: 978-0-11-331489-8

Keywords: Project Management

Last modified: Nov. 13, 2019, 7:51 p.m.

This new edition of Agile Project and Service Management shows how three of the world's top best-practice approaches to the development and deployment of IT support for business change can be integrated effectively to achieve maximum benefit. Based on the ITIL® service lifecycle, the well-established PRINCE2® project management approach, and the updated DSDM® Agile Project Framework, this publications shows how to combine all three to get the best out of their guidance.

The ability to develop, enhance and maintain IT systems to support an enterprise requires such huge investment that an ad hoc approach to providing them is no longer an option. The need for continual improvement requires a sufficiently defined and optimizable approach that can still embrace change. Companies must be able to run and control change projects in an agile way in order to retain focus on business value, good ROI, speed to market, and delivery of solutions, while still retaining agility in the support and maintenance of these solutions.

Deplaoying ITIL, PRINCE2 and the DSDM Agile Project framework in an integrated way provides the foundation for a well-run IT function that is business-focused, responsive to change, and cost-effective to run.

Key features include:

  • a concise, clear summary of each of the three approaches
  • a roadmap and action plan for implementing the three approaches together
  • the use of a composite case study to highlight the practical experience
  • case studies based on three organizations who implemented this approach
  • numerous illustrations that clearly show the processes and concepts in use.
  1. The calm before the storm
    1. Octagrid
    2. Impoving service management processes
    3. What went well
    4. Lessons learned
    5. Problems where PRINCE2 and DSDM could have helped
    6. Conclusion
  2. The IT Service management landscape
    1. Introduction to the theory
    2. What are ITIL and service management?
    3. The ITIL service lifecycle
    4. Roles within service management
    5. Common problems of adopting ITIL
    6. Benefits of ITIL
    7. Conclusion
  3. The golden world of new development projects
    1. Octagrid
    2. The PRINCE2 implementation
    3. Running a pilot PRINCE2 project
    4. Problems related to project handover into the live environment
    5. Problems related to development and collaborative working
    6. Conclusion
  4. The project management landscape
    1. Introduction to the theory
    2. What is project management and what is PRINCE2?
    3. The seven principles
    4. The seven PRINCE2 themes
    5. The PRINCE2 processes
    6. Benefits of PRINCE2
    7. Risks in the use of PRINCE2
    8. Conclusion
  5. Avoiding the deadly triangle
    1. Octagrid
    2. Octagrid's first agile project
    3. DSDM implementation
    4. The pilot project
    5. What went well
    6. Lessons learned
    7. Service management interface problems
    8. What problems does Octagrid still have?
    9. Conclusion
  6. DSDM
    1. Introduction
    2. What is agile, and what is DSDM?
    3. The philosophy of DSDM
    4. The eight principles
    5. DSDM process
    6. DSDM teams and roles
    7. The benefits of DSDM
    8. Success factors and risk
    9. Conclusion
  7. Set up
    1. Introduction
    2. Why should we even try to use ITIL, PRINCE2 and DSDM together?
    3. Using ITIL, PRINCE2 and DSDM together
    4. Setting up the combined project
    5. Checklists for starting up and initiating the comnined project
    6. Conclusion
  8. Run!
    1. Introduction
    2. Controlling a Stage, Managing Product Delivery
    3. Managing stage boundaries
    4. Hints and tips
    5. Conclusion
  9. Deliver!
    1. Introduction
    2. Service transition and DSDM deployment
    3. Testing and completion of Feature!
    4. Timebox 2: a challenging timebox objective
    5. Hints and tips
    6. Conclusion
  10. Operate!
    1. Introduction
    2. Timebox 3: not a typical development timebox
    3. A retrospective
    4. Post-implementation review and benefits review
    5. Conclusion
  11. The sum of the parts — the roadmap
    1. Setting the scene
    2. How to use all three approaches together
    3. Working through the roadmap
    4. Detailed guidance
    5. Key sources of guidance
    6. Key tips for combining ITIL, PRINCE2 and DSDM
    7. Conclusion
  12. Case studies
    1. Introduction
    2. Allied Irish Banks
    3. Hampshire County Council
    4. The Met Office


Agile Project and Service Management

Reviewed by Roland Buresund

Outstanding ********* (9 out of 10)

Last modified: May 21, 2020, 7:29 p.m.

The first book that I have encountered that managed to get me to think about Agile practics, ITIL and Project Management as a coordinated whole.

Excellent explanations, even if you are not famiiliar with DSDM or Prince2.

Recommended reading.


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