Publisher: McGraw-Hill, 2002, 226 pages
Keywords: Human Resources
Since this bestselling book first appeared, technology has spawned a whole new breed of annoyances. Life today is filled with even more people you can't stand!
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achiving important goals. The good news is that it is fully within tour power to bring out the best behavior in people who are at their worst!
Sounds impossible? It's not. Just ask the millions of people who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. This bestselling guide will teach you:
Interesting book, that describes all the generic types that we tend to get frustrated over. The interesting thing is that you usually manages to identify yourself among the annoying types described!
The authors has a lot of interesting advice, but some of it feels a bit naive, and you can trace a lot of their theories to other sources (as they don't reference anyone else, you have to do it yourself).
In short, an interesting read, but not really up to the advertised title.