Publisher: The Stationery Office, 2007, 242 pages
ITIL® (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL® provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.
ITIL® is based on the collective experience of commercial and government practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world's leading businesses.
The Introduction to ITIL® covers all the products in the ITIL® series. It provides a thorough and convenient introduction to the field of IT Service Management and the ITIL® books. It is ideal for the student, the practitioner or those needing a grasp of the concepts in order to interface with Service Managers.
The International itSMF organization, through its International Publications Executive Sub-Committee (IPESC), comprised of a council of members from global itSMF chapters has given its formal itSMF International endorsement to this book.
Boring, dry, humourless, etc., are all words that can be used to describe this book.
As for it being an "introduction", I am not sure I agree. In my opinion, you need to have some cursory knowledge about the subject (ITIL) to be able to read it at all!
That said, it is an excellent summary-like book on ITIL, when you want to have just the bare facts presented in an efficient manner.
In short, this is for the already converted, but for them, it is a decent book.