Publisher: Pearson, 2012, 348 pages
Performance indicators are essential tools which will tell you if your business is on target or veering off course. Using the right indicators will help you deliver the right results.
Key Performance Indicators cuts straight to the 75 KPIs that matter. It explains what key performance indicators are, gives you short overviews of each metric and describes how to use the measure effectively. There are worked examples throughout which will equip you with the skills to understand, assess and interpret the most important aspects of any business.
From net profit margin, to customer satisfaction through to brand equity, six sigma and employee engagement, the book gives you all the essential performance indicators.
A practical guide to the most powerful financial and non-financial performance indicators vital for every business.
A good idea, badly executed with sloopy thinking.
Some of the examples are nearly ramblings, some of the formulas are so wrong I wonder if anyone proof-read the book. And some are so basic, an nine-year old could do better.
In short, it looks fancy at the surface, but the contents are for the most part plain stupid. Some budding manager may be able to get some value out of this, but it is a waste of space for any MBA or experienced manager.