Mastering Information Management

Your Single-Source Guide to Becoming a Master of Information Management

Donald A. Marchand, Thomas Davenport, Tim Dickson

Publisher: Prentice Hall, 2000, 362 pages

ISBN: 0-273-64352-5

Keywords: Knowledge Management

Last modified: Oct. 11, 2007, 6:48 p.m.

Knowledge is power — but only if you can manage it. How do you make data and technology useful to your business? No amount of technical wizardry will enable your company to succeed unless you understand how information makes a contribution to all aspects of your business.

Written by a world-class line-up of business school thinkers (from, among others, LBS, Harvard, MIT, Wharton) and business practitioners (including Accenture, IBM, Boston Consulting Group), Mastering Information Management includes a full range of cutting-edge ideas, tools and techniques to enable all managers to make sense of data and technology and to ensure the success of your organization in the future.

We have technology; the challenge now is to manage the information. Here is your single-source guide to becoming a master of information management.

  1. Improving Company Performance
    • Putting the I in IT
      Thomas H. Davenport
    • Company performance and IM: the view from the top
      Donald A. Marchand, William J. Kettinger, John D. Rollins
    • Every business is an information business
      Michael J. Earl
    • IT: a vehicle for project success
      David Feeny, Robert Plant
    • A century of information management
      Geneviève Feraud
  2. Competing with Knowledge
    • Strategy and the new economics of information
      Philip Evans
    • Information resources: don't attract, addict
      Jeffrey F. Rayport
    • Attention: the next information frontier
      Thomas H. Davenport
    • Beyond knowledge management: how companies mobilize experience
      Yury Boshyk
    • In search of the ideal customer
      Eric K. Clemons
  3. Manaing IT in the Business
    • Change isn't optional for today's CIO
      Michael Earl
    • Selective sourcing and core capabilities
      David Feeny, Leslie Wilcocks
    • Organizing a better IT function
      M. Lynne Markus
    • What makes IT professionals tick?
      Geneviève Feraud
    • Local lessons for global businesses
      Michael Earl
    • Competing with IT infrastructure
      Peter Weill, Marianne Broadbent
  4. The Smarter Supply Chain
    • Building a smarter demand chain
      Thomas E. Vollman, Carlos Cordon
    • Enterprise systems and process change: still no quick fix
      Thomas H. Davenport
    • Sensitivity of shared product development
      Jukka Nihtilä, Francis Bidault
    • How to keep up with the hypercompetition
      Donald A. Marchand
    • When should you bypass the middleman?
      Eric Clemons
  5. New Organizatorial Forms
    • All change for the e-lance economy
      Thomas W. Malone, Robert J. Lanbacher
    • Strategies for converging industries
      David Oliver, Johan Roos, Bart Victor
    • Is standardized global IS worth the bother?
      Geoffrey McMullen, David Feeny
    • Five Principles for making the most of IT
      John C. Henderson, N. Venkatraman
  6. Knowledge Management
    • Is KM just good information management?
      Thomas H. Davenport, Donald A. Marchand
    • How to map knowledge management
      Charles Despres, Danièle Chauvel
    • The role of the chief knowledge officer
      Michael Earl, Ian Scott
    • Making knowledge visible
      Larry Prusak
    • How smarter companies get results from KM
      Peter Murray
  7. Electronic Commerce
    • Surfing among sharks: how to gain trust in cyberspace
      Sirkka L. Jarvenpaa, Stefano Grazioli
    • Websites with a personal touch
      John Walsh
    • Internet distribution strategies: dilemmas for the incumbent
      Nirmalya Kumar
    • Markets for everything in the networked economy
      Andrew Whinston, Manoj Parameswaran, Jan Stallaert
    • Moving to the net: leadership strateges
      Robert Plant, Leslie P. Willcocks
    • Reaching the next level in e-commerce
      William J. Kettinger, Gary Hackbarth
  8. The Human Factor
    • How workers react to new technology
      M. Lynne Markus
    • One cheer for the virtual office
      Thomas H. Davenport
    • Closing the cognition gaps: how people process information
      Chun Wei Choo
    • Managing use not technology: a view from the trenches
      Wanda J. Orlikowski
    • Two views of data protection
      H. Jeff Smith
  9. Strategic Uses of IT
    • Strategic dimensions of IT outsourcing
      Leslie P. Willcocks, Mary C. Lacity
    • Sustainable competitive disadvantage in financial services
      Eric K. Clemons
    • Business platforms for the 21st century
      N. Venkatraman, John C. Henderson
  10. Innovation and the Learning Organization
    • Hard IM choices for senior managers
      Donald A. Marchand
    • Transforming IT-based innovation into business payoff
      David F. Feeny, Leslie P. Willcocks
    • A common language for strategy
      Daniel Erasmus
    • IT and the challenge of organizational learning
      George Roth
    • Lessons from the internet leaders
      Soumitra Dutta
    • Strategy and the forgetting organization
      Eric K. Clemons
  11. Guru and Practitioner Perspectives
    • History lessons for today's revolutionaries
      Peter F. Drucker
    • The invisible computer
      Donald A. Norman
    • The view from the top
      Louis J. Burns, Brian Davis, Sue Sentell

Reviews

Mastering Information Management

Reviewed by Roland Buresund

Excellent ********** (10 out of 10)

Last modified: Oct. 11, 2007, 6:46 p.m.

A brilliant book that describes what a real CIO really should be doing and understand.

But this of course implies that they would have to understand IT, Information Systems, Information Management, Intellectual Property and Intellectual Capital as well as politics, which is all part of Knowledge Management. Probably a pipe dream from my side, but you can always hope (and this books can make it start to happen!)

Should be mandatory reading.

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