Operational Excellence Handbook

A Must Have for Those Embarking On a Journey of Transformation and Continuous Improvement

Rod Baxter

Publisher: Amazon Fulfillment, 2015, 218 pages

ISBN: 978-1-329-18432-9

Keywords: Operations

Last modified: Feb. 7, 2021, 10:36 p.m.

Synopsis

You are holding a handbook designed for leaders and practitioners wishing to transform their organizations through strategy and culture, and through the application of operational excellence approaches, methodologies, processes, and tools.

This book will provide you with thought and guidance on:

  • Strategic Approaches
  • Cultural Leadership
  • Practices and Methodologies
  • Project Management
  • Tool Selection and Use

Table of Contents

  • Introduction: Operational Excellence
  1. Strategic Approach
    • McKinsey 7S Framework
    • Strategy Maps
      • Prioritizing and Correlating Projects to Strategies
    • Balanced and Cascading Scorecards
    • Quality Management Systems
  2. Cultural Leadership
    • Change Leadership
    • Conflict Resolution
    • Consensus Building
    • Motivating Individuals
    • Team Building
  3. Practices and Methodologies
    • Facilitating Continuous Improvement Events
      • Improving Cross-Functional Processes
      • Finding and Eliminating Waste
      • Reducing Cost of Quality
    • A3 PDCA, LSS DMAIC, and DfLSS DMADV
      • A3 Thinking
      • Lean Six Sigma (LSS) DMAIC
      • Design for Lean Six Sigma (DfLSS DMADV
    • Theory of Constraints (TOC)
  4. Project Management
    • Project Lifecycle Management
      • Project Toolbox
        • Business Case Proposal
        • Charter
        • Requirements Document
        • Financial Reporting
        • Stakeholder Management Plan
        • Work Breakdown Structure (WBS)
        • Resource Plan
        • Contact List
        • Schedule and Gantt Chart
        • Communication Plan
          • Informative Communication
          • Concise Communications
        • Quality Management Plan
        • Procurement Management Plan
        • Risk Management Plan
        • Issue Management Plan
        • Change Control Plan
        • Lessons-Learned Plan
        • Checklist
        • Close-out and Sign-off
  5. Tool Selection and Use
    • 5 Why
    • Action Plan
    • Affinity Diagram
    • Agenda and Minutes
    • Brainstorming
    • Cause-and-Effect (C&E) Diagram
    • Cause-and-Effect (X-Y) Matrix
    • Control Plan
    • Data Collection Plan
    • Decision Tree
    • Fault Tree Analysis (FTA)
    • Force Field Analysis
    • Failure Modes and Effects Analysis (FMEA)
    • Goals - SMART
    • House of Quality (Quality Function Deployment)
    • Impact/Effort Analysis
    • Kano Model Analysis
    • Mind Mapping
    • Multivoting
    • Nominal Group Technique (NGT)
    • Pairwise Comparison
    • Process Maps
    • Pugh Matrix
    • RACI
    • Seven Basic Quality Tools
    • SIPOC
    • Six Thinking Hats
    • Solution-Selection Matrix
    • Status Report
    • SWOT Analysis
    • Training Plan