Practical Business Re-Engineering

Practical Business Re-engineering is the first book to address the needs of those in organisations who are facing the need for change and want to know how to deal with it. Nick Obolensky has succeeded here in creating a hands-on guide which will suit the varying needs of all types of organisations. Whether it's those needing to undergo major change or those looking for smaller short-term changes, the book will serve both as an expansive overview and a dip-in manual.

Divided into three major parts, you'll be clearly guided step by step through:

• analysing your organisation's needs for change;
• planning, implementing and monitoring change;
• how to keep a re-engineering programme on track;
• how to manage continual change; and
• the techniques of change management

Practical Business Re-engineering aims to facilitate the process by giving clear and pragmatic guidance which any manager can relate to. If you are involved in re-engineering and change, or are about to be, don't belong to the 80% who typically fail — read this book and succeed.

• Part 1: Making It Happen

1. Introduction
1. What Is Business Re-engineering?
2. Four Steps Towards Continual Change
3. Know What You Want
4. Make a Plan
5. Do It!
6. Monitor
7. Changing the Change and Continual Change
8. The Change Process
9. Next Steps and Summary
2. Know What You Want
1. Understanding the Need and Ability to Change
2. Analysis of Key Stakeholders and Their Needs
3. A Framework for Success
4. Summary
3. Make a Plan
1. Suggested Planning Outline
2. The Planning Process
3. Summary
4. Do It!
1. Technical Techniques
2. Cultural Techniques
3. Summary
5. Monitor
1. Monitoring Action
2. Monitoring Results
3. Summary
6. Changing the Change and Continual Change
1. Changing the Change
2. Continual Change
7. The Change Process
1. Culture Change Programme
2. The Use of Project Teams
3. The Use of Workshops
4. The Use of Facilitators
5. The Use of Training Seminars
6. The Use of an 'Academy'
7. The Use of 'Ten Commandments'
8. The Use of Change Programme Communication
9. Summary
8. Next Steps
1. It's Up To You!
2. Get Your Team Involved!
3. You Are Not Aline!
4. Set a Realistic Timetable!
5. Strive for Continual Improvement!
6. Summary
• Part 2: Case Studies

• Introduction
1. AT&T Global Business Communication Systems
2. Banca d'America e d'Italia
3. Birmingham Midshires Building Society
4. Cigna International (UK)
5. Digital South Pacific
6. Ford
7. Kingston Hospital
8. National Vulcan Engineering Insurance Group Ltd (UK)
9. Oticon
10. The Progressive Corporation
11. Siemens Nixdorf Service
• Part 3: Appendices: Tools and Techniques

• Appendix 1: Analytical and Process Tools and Techniques
1. Introduction
2. Tools for Customer Analysis
3. Tools for Supplier Analysis
4. Tools for Employee Analysis
5. Tools for Shareholder Analysis
6. Some Useful Process Tools and Techniques
7. Using the Tools and Summary
• Appendix 2: Project Planning Tools and Techniques
1. Introduction
2. Project Definition
3. Work Breakdown Structure
4. PDM Network (PERT Chart)
5. Task Summary Sheet
6. Milestone Summary Sheet
7. External Dependencies
8. Resource Summary
9. Cost Estimate
10. Project Programme/Gannt Chart
11. Work-To List
12. Amendments
13. Completion Report
14. Summary
• Appendix 3: Information and Communication Technlogy
1. Introduction
2. The Challenge
3. From Dumb to Smart and On to Client/server Networks
4. Electronic Data Interchange (EDI)
5. Document Image Processing (DIP)
6. Workflow and Groupware Software
7. Smart/Intelligent Agents and Neural Networks
8. When It All Goes Wrong
9. When It All Goes Right
10. The Use of Technology in the Re-engineering Process
11. Where next — The Multi-Media Communication 'Revolution'
12. Summary

A very practical book about re-engineering (if you are a believer). Worth a read.