The Managing Change Pocketbook

For those managing change & those undergoing change, a concise description of the change process, its problems & the solutions.

• Introduction
• How we do or don't react
• What this book seeks to achieve
• What is Change?
• Definitions
• Incremental change
• Change drivers
• The reason why organisations change — examples
• Preparing for Change
• Commitment
• Positioning
• Expert views
• The "SUCCESS" principle
• Barriers
• Culture
• Dealing with negative and positive response
• Organisational readiness
• Case studies
• Making Change Happen
• Key steps
• Analysis
• Design
• Planning
• Implementation
• A team approach to managing change
• Dealing with resistance
• Communication
• The 5 Ws — to avoid misunderstanding
• Epilogue
• How to be SMART and not STUPID
• Tips
• Further reading

A very practical book.