The Right Words

The right words at the right moment = The best results!

Saying the right thing is not always as easy as it seems. Showing your appreciation, showing your concern, showing your anger — these are the things we all fail to do well at the workplace and in our own home. Now for the first time, here is a book that gives you actual, specific, usable sentences, words, and phrases to help you get your point across — gracefully, clearly, and effectively. Use these "power phrases" to:

• Express feelings of dissatisfaction or anger — without losing your temper
• Be a friend and stay friends by vocalizing your loyalty, sharing your feelings, and solving disagreements openly
• Comfort someone in need — without being afraid of saying "the wrong thing"
• Finding out what your boss thinks of you, by asking: "How am I doing?"

From a heartfelt sentence like "Please don't explain — I trust you" to the art of apologizing — here are hundreds of ways to say exactly what you mean in any situation.

1. Being a Friend
2. Meeting People and Being a Good Conversationalist
3. Being Helpful
4. Getting Along with Co-Workers, Bosses, and Employees
5. Giving Advice and Criticism
6. Asserting Your Rights and Expressing Your Feelings
7. Handling Criticism and Disagreement
8. Getting Things Done

Phrases, but enjoyable.