When I opened this book, I was a bit suspicious, due to the tight coupling to MS Office, that was promised on the jacket. I was pleasantly surprised! The authors used MS Office at a minimum (some examples and appendices dedicated) and were very conscious of applying Lean concepts into the office/administrative environment. They succeeded very well, except for the very distinctly American bias in office culture that is present everywhere in the book, which makes it very strange to a European audience (but who can blame the American authors for writing about what they know firsthand?).

Anyway, the concepts and pitfalls they describe, are usually valid in one way or another in any non-US setting as well, as they successfully manages to apply the Lean concept to a new area (the office) which it wasn't really meant for, in the beginning.

Worth reading, especially if you have to work with Lean or any of its tools.