Dr. Bob Frost is a Dallas-based author, speaker, and practicing consultant who specializes in implementing enterprise strategy and improving performance . In practice over 25 years, Bob has helped many organizations implement new strategies, design performance metrics, and improve business processes.
The author's metrics designs and process improvements have been applied by leading Fortune 200 companies in a wide range of industries including manufacturing, telecommunications, national defense, pharmaceuticals, publishing, financial services, retailing and transportation.
Designing Metrics: Crafting balanced measures for managing performce