Designing Metrics

Crafting balanced measures for managing performce

Bob Frost

Publisher: Measurement International, 2007, 79 pages

ISBN: 978-0-9702471-2-4

Keywords: Performance Measurement

Last modified: July 11, 2013, 12:56 p.m.

Designing Metrics describe the latest models and most useful tools for designing performance metrics, all drawn from extensive practical experience. These models and tools can assist leaders and teams at all levels in creating the performance metrics they need to drive change and improve performance.

  • Preface
  • Part 1: Introduction
    • The New Metrics
    • Multiple Perspectives
    • A Balancing Act
    • Valuable Change
  • Part 2: Measurement Frameworks
    • Balanced Scorecards
    • Strategy Maps
    • Stakeholder Framework
    • Program Logic Model
    • Enterprise Performance Framework
    • Cascading Framework
  • Part 3: Using the Frameworks
    • Which Framework?
    • Critical Success Factors
    • Translating to Measures
    • How Many Measures?
  • Part 4: Staying on Track
    • Signs of Success
    • Signs of Trouble
  • Part 5: Doing the Work
    • Starting Right
    • Telling the Story
  • Reference and Notes


Designing Metrics

Reviewed by Roland Buresund

OK ***** (5 out of 10)

Last modified: July 11, 2013, 12:57 p.m.

A very short overview of performance metrics like BSC et al. Probably intended as a marketing material for Measurement International, and not as a serious book.

It is OK, but you don't loose anything by skipping it.


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