25 need-to-know Key Performance Indicators

Includes 10 handy do's and don'ts of using KPIs

• Want to measure the performance of your people and your business?
• Need a quick overview of the most useful KPIs and how to use them?
• Only want what you need to know, rather than the reams of theory?

With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know fast.

• Top 10 do's and don'ts of using key performance indicators
• Part 1: Measuring and understanding your customers
1. Net promoter score (NPS)
2. Customer profitability score
3. Customer retention rate
4. Conversion rate
5. Relative market share
• Part 2: Measuring and understanding your financial performance
6. Revenue growth rate
7. Net profit
8. Net profit margin
9. Gross profit margin
10. Operating profit margin
11. Return on investment (ROI)
12. Cash conversion cycle (CCC)
• Part 3: Measuring and understanding your internal processes
13. Capacity utilisation rate (CUR)
14. Project schedule variance (PSV)
15. Project cost variance (PCV)
16. Earned value  (EV) metric
17. Order fulfilment cycle time (OFCT)
18. Delivery in full, on time (DIFOT) rate
19. Quality index
20. Process downtime level
• Part 4: Measuring and understanding your employees
21. Staff advocacy score
22. Employee engagement level
23. Absenteeism Bradford Factor
24. Human capital value added (HCVA)
25. 360-degree feedback score
• 10 useful books to read next

A more condensed and focused book, than the authors first try.It is OK for a beginners book.