25 need-to-know Key Performance Indicators

Bernard Marr

Publisher: Pearson, 2014, 200 pages

ISBN: 978-1-292-01647-4

Keywords: Finance, Performance Measurement

Last modified: May 4, 2019, 10:44 p.m.

Includes 10 handy do's and don'ts of using KPIs

  • Want to measure the performance of your people and your business?
  • Need a quick overview of the most useful KPIs and how to use them?
  • Only want what you need to know, rather than the reams of theory?

With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know fast.

  • Top 10 do's and don'ts of using key performance indicators
  • Part 1: Measuring and understanding your customers
    1. Net promoter score (NPS)
    2. Customer profitability score
    3. Customer retention rate
    4. Conversion rate
    5. Relative market share
  • Part 2: Measuring and understanding your financial performance
    1. Revenue growth rate
    2. Net profit
    3. Net profit margin
    4. Gross profit margin
    5. Operating profit margin
    6. Return on investment (ROI)
    7. Cash conversion cycle (CCC)
  • Part 3: Measuring and understanding your internal processes
    1. Capacity utilisation rate (CUR)
    2. Project schedule variance (PSV)
    3. Project cost variance (PCV)
    4. Earned value  (EV) metric
    5. Order fulfilment cycle time (OFCT)
    6. Delivery in full, on time (DIFOT) rate
    7. Quality index
    8. Process downtime level
  • Part 4: Measuring and understanding your employees
    1. Staff advocacy score
    2. Employee engagement level
    3. Absenteeism Bradford Factor
    4. Human capital value added (HCVA)
    5. 360-degree feedback score
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25 need-to-know Key Performance Indicators

Reviewed by Roland Buresund

OK ***** (5 out of 10)

Last modified: Dec. 11, 2015, 11:39 p.m.

A more condensed and focused book, than the authors first try.It is OK for a beginners book.


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