Publisher: Meghan-Kiffer, 2003, 292 pages
While the vision of process management is not new, existing theories and systems have not been able to cope with the reality of business processes — until now. This book heralds a breakthrough in process thinking that obliterates the business-IT divide, utterly transforms today's information systems and reduces the lag between management intent and execution.
First, the authors think that the IT departments usually should go where the sun doesn't shine, and I can't fault them for that. Then, they lambast BPR, and I can't fault them for that either. But they are very buzz-word happy and touts the BPML as the magic answer (SAP for example decided it wasn't). The book is worth reading, if you manage to disregard their extreme hype, but it isn't for novices.