The Heart of Change Field Guide

In 1996, John P. Kotter's Leading Change outlined an eight-step program for organizational change that was embraced worldwide. Next, Kotter and co-author Dan S. Cohen introduced the revolutionary "see-feel-change" approach, which helped executives understand the crucial role of emotion in successful change efforts.

Now, The Heart of Change Field Guide provides leaders and managers tools, frameworks, and advice for bringing these breakthrough change methods to life within their own organizations. Written by Dan S. Cohen and with a foreword by John P. Kotter, the guide provides a practical framework for implementing each step in the change process.

Filled with Practical tools, checklists, and expert commentary, this must-have guide illustrates — in concrete, actionable steps — the most powerful approaches available to you and your organization for creating successful change.

• Introduction: Leading Organizational Change
• A Systematic Approach to Leading Organizational Transformation
• The Nature of Change and the Eight Steps
• Two Approaches to Change
• Using This Field Guide
• Chapter Structure
• Acknowledgments
• Part A: Creating a Climate for Change
• Step I: Increase Urgency
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Stories to Remember from Step 1 of The Heart of Change
• More Resources
• Step II: Build Guiding Teams
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Stories to Remember from Step 2 of The Heart of Change
• More Resources
• Step III: Get the Vision Right
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Checkpoint : Move Forward or Revisit Prior Steps?
• Stories to Remember from Step 3 of The Heart of Change
• More Resources
• Part B: Engaging and Enabling the Whole Organization
• Step IV: Communicate for Buy-In
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Checkpoint : Move Forward or Revisit Prior Steps?
• Stories to Remember from Step 4 of The Heart of Change
• More Resources
• Step V: Enable Action
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Stories to Remember from Step 5 of The Heart of Change
• More Resources
• Step VI: Create Short-Term Wins
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Stories to Remember from Step 6 of The Heart of Change
• More Resources
• Part C: Implementing and Sustaining the Change
• Step VII: Don't Let Up
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Checkpoint Before Moving to the Final Step
• Stories to Remember from Step 7 of The Heart of Change
• More Resources
• Step VIII: Make It Stick
• Purpose
• Approach
• Outcomes
• Key Implementation Challenges
• Gauging Effectiveness
• Suggestions for Improvement
• Communicating in This Step
• Stories to Remember from Step 8 of The Heart of Change
• More Resources
• Step IX: The Final Module-Change Readiness
• Purpose
• Approach
• Outcomes
• Key Challenges
• Gauging Change Readiness
• Reporting Change Readiness Assessment Results
• Final Thoughts

It is seldom I give a workbook high ratings, but this is a well-deserved exception. Good checklists, with explanations that follow a logical and well thought out process (some of it of course due to Kotter's' book Leading Change which this should be read after, or you'll miss some details).

Anyway, if you're into change management (and who isn't?), you should definitely both buy this book, read it, and start using it!