When Teams Collide

Managing the International Team Successfully

Richard D. Lewis

Publisher: Nicholas Brealey, 2012, 305 pages

ISBN: 978-1-904838-35-7

Keywords: International Enterprise

Last modified: March 8, 2013, 12:50 p.m.

International teams are rapidly becoming the central operating mode for global enterprises. They are often agile and perceptive, know local markets better than HQ does, lead innovation and exploratory ventures, and are more culturally aware than their parent company.

But how much autonomy should they be allowed? How can we get things done with colleagues who have different worldviews? How can we strike a balance between core values and the necessary diversity — and is diversity within the team a strength or a hindrance? What is the role of the team leader in all of this? How do you establish team trust? How important is team humor? Who decides the team s ethics? What misunderstandings can arise in a virtual team, lacking face-to-face contact?

In answering these and other questions, Richard D. Lewis draws on 30 years experience mediating with hundreds of international teams in two dozen countries. Generously illustrated with explanatory diagrams, When Teams Collide analyses profiles of 24 different nationalities and suggests how they should be led for best results. Commenting on vital considerations of leadership, team trust, ethics and humor, the author also evaluates the relationship between teams and HQ.

Applying the cultural concepts in the bestselling When Cultures Collide specifically to team leadership, this is a wide-ranging and compelling account of how to handle what is a difficult and sensitive task.

  • Introduction
    • Categorizing cultures
    • Organizing the team
    • Speaking the language
    • Leading the team
    • Profiling team members
    • Recognizing speech styles
    • Communicating in English
    • Using humour
    • Making decisions
    • Behaving ethically
    • Building trust
  1. Categorizing Cultures
    • Diversity and compatibility
    • Diversity — bonus or drawback?
    • Finding cultural anchorages
    • Case study: DaimlerChrysler
    • Case study: KONE
  2. Organizing the Team
    • The chair
    • Integration
    • Heaven and hell
    • Case study: Roll-Royce Marine
  3. Speaking the Language
    • Global English
    • The spread of English
    • Case study: Leibur
  4. Leading the Team
    • Leading the meeting
    • Managing the priorities
    • Leaders' self-image
    • The Asian concept of leadership
    • Changing notions of leadership
    • Case study: Land Rover
  5. Team Members' Profiles
    • The durability of culture
    • Australia: Leslie Perkins
    • Belgium: Emilie Bindels and Dirk Pienaar
    • Brazil: Paulo da Silva
    • Canada: Jim Patterson
    • China: Kong Dehai
    • Denmark: Knud Rasmussen
    • The Netherlands: Dick Egberts
    • England: Robert Bradley
    • Finland: Tauno Tähtinen and Ritva Vaulamo
    • France: Yves Martin
    • Germany: Hans Stollmeyer
    • Hong Kong: Andy Chen
    • India: Sachin Dravid
    • Ireland: Ronald Morgan
    • Italy: Franco Tonelli
    • Japan: Hiroshi Tanaka
    • Norway: Terje Riise
    • Russia: Vladimir Kosov
    • Singapore: Lee Huang
    • South Africa: Arthur Rhodes
    • Spain: Luis Rueda
    • Sweden: Lars Svensson
    • Switzerland: Robert Ziegler
    • USA: Jack Lowe
    • Case study: Social glue
    • Case study: Ostracism
    • Case study: Tall poppies
    • Case study: A Compromise
  6. Speech Styles and Meeting Procedures
    • Managing speech styles
    • Toleration of styles
    • Quality of communication
    • National speech styles
    • Team members and silence
    • Procedural style and tone
    • Case study: oneworld
  7. Communicating in English
    • Coded speech
    • American English
    • Political correctness
    • Listening habits
    • High- and low-context listeners
    • Case study: BMW-Rover
  8. Team Humour
    • Case study: Boots
  9. Decision Making
    • Compromise
    • The nationality factor in decision making
    • Brainstorming
    • Disagreement
    • Case study: Pfizer-Upjohn-Pharmacia
    • Case study: INA/CIGNA and AIG
  10. Behaving Ethically
    • Steering a course
    • Case study: The 2002 World Cup
  11. Trust in the Team
    • Intercultural communication problems affecting trust
    • Diversity of cognitive processes and concepts of truth
    • Language and thought
    • Case study: Kraft
    • Case study: G100
    • Case study: Nokia
  • Appendix: Cultural Spectacles

Reviews

When Teams Collide

Reviewed by Roland Buresund

Very Good ******** (8 out of 10)

Last modified: March 8, 2013, 12:50 p.m.

An extremely practical book, that should be mandatory reading for anyone that needs to get outside their country's comfort zone.

Very highly recommended.

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