Working Knowledge

When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no one could tell them. No one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge.

Authors Thomas H. Davenport and Laurence Prusak assert that learning how to identify, manage, and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.

Working Knowledge examines how knowledge can be nurtured in organizations. Building trust throughout a company is the key to creating a knowledge-oriented corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive, and innovative.

Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organizations.

1. What Do We Talk about When We Talk about Knowledge?
2. The Promise and Challenge of Knowledge Markets
3. Knowledge Generation
4. Knowledge Codification and Coordination
5. Knowledge Transfer
6. Knowledge Roles and Skills
7. Technologies for Knowledge Management
8. Knowledge Management Projects in Practice
9. The Pragmatics of Knowledge Management
   

A classical text.

You're supposed to have read this if you're into KM. It gives a good overview of all strange stuff that seems to go on in KM and what they in reality means. It could have been easier to digest though.